Shipping & Returns
Complete terms of purchase are provided at checkout. Your acceptance of the terms of purchase upon checkout means you agree to and understand the returns/refund policy set forth below.
Returns & Exchanges
We accept returns for unopened products ordered directly through our website for up to 14 days after delivery. Shipping is non-refundable, with the exception of damaged or otherwise compromised products as a result of manufacturing error.
To request a refund, email firstname.lastname@example.org with your name, order number and reason for return. Refunds will be given on a case by case basis, and are not guaranteed if products have been opened and/or used. Please allow up to 7 days for refunds to show up on your bank statement.
We do not currently accept exchanges.
Discounted items are final sale and not eligible for returns or refunds.
What's The Deal With International Shipping?
We’re thrilled to offer international shipping for a flat rate of $15 to Canada, Mexico, Spain, and the UK.
Will You Ship More to Countries in the Future?
Yes! That’s the goal, anyway. We’re actively looking to expand our offerings in multiple countries, so stay tuned. Want to be the first to know when we do? Subscribe to our newsletter by entering your email at the bottom of this page.
Damage Due to Freight or Shipping
All of our products are tested for quality, and shipments are carefully inspected before leaving our warehouse. However, should your order arrive damaged, all claims must be made within 48 hours to email@example.com. Our team will require a full description of the damage to the product, and may require supplemental photo evidence. Refunds and returns will be handled on a case by case basis as outlined in the above sections.
Third Party Retailers
Products ordered through a third party retailer and not www.onmipatch.com are subject to the relevant return, shipping, and refund terms set forth by the external retailer and must be handled with them directly.
Please direct any general questions or concerns, as well as order-specific inquiries, to firstname.lastname@example.org.